Luke was on time, professional, and very nice. I asked a ton of questions and he answered them all. I loved watching all the ash falling out of the chimney while he was cleaning it. He even cleaned the doors and around the fireplace! The video inspection is very thorough and he explained what he was seeing. He went in the attic and on the roof to inspect everything. Now I can rest easy knowing we will not have a chimney fire! The inspection report he sent was very detailed and included pictures.